At VORENTHELIX, we strive to ensure that our customers are completely satisfied with their purchases. If you are not entirely happy with your purchase, we are here to help with a straightforward returns policy.
To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging. Returns must be initiated within 30 days of purchase.
Once your return is received and inspected, we will send you an email to notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment within a certain amount of days.
We only replace items if they are defective or damaged. If you need to exchange an item for the same product, send us an email at [email protected] and send your item to our address provided below.
You will be responsible for paying for your own shipping costs for returning an item. Shipping costs are non-refundable.
If you have any questions about our returns policy, please contact us at [email protected] or call us at +1 (123) 456-7890. Our office is located at 789 Helix Avenue, Vorent City, VT 12345.